SHIPPING POLICY

At GEMLABO ❖ WHERE BEAUTY IS CRAFTED, we want your shopping experience to feel effortless—from discovering your favorite piece to receiving it at your door.

Free Worldwide Shipping

We offer free worldwide shipping on all orders, with no minimum purchase required. Wherever you shop from, standard shipping is on us.

Order Processing

Orders are prepared for shipment after payment has been confirmed. Please ensure that your delivery address and contact details are complete and accurate when placing your order.

If you need to change your shipping details, contact support@gemlabo.com as soon as possible. Changes may no longer be possible once your order has shipped.

Delivery Times

Delivery times vary depending on your destination, the shipping service, and customs processing. Any delivery estimate provided is an estimate and cannot be guaranteed.

During busy periods, public holidays, or unexpected carrier disruptions, delivery may take longer than usual.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email. If tracking is available for your shipment, the email will include details so you can follow its progress.

Customs, Duties, and Taxes

Free shipping covers the standard delivery charge. International shipments may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the recipient’s responsibility.

Delivery Issues

If your package is delayed, appears lost, or arrives damaged, please contact us with your order number and any relevant details. For damaged deliveries, include photographs of the item and packaging so we can review the issue and assist you.

Contact Us

For questions about shipping or your order, please contact:

GEMLABO ❖ WHERE BEAUTY IS CRAFTED
Email: support@gemlabo.com
Phone: +61 433 962 828
Address: 4005/8 Sutherland Street, Melbourne VIC 3000, Australia